Incluye referencias bibliográficas (páginas 485-506) e índice.

An Interview with Don Norman / Howard Rheingold. -- Interface and the evolution of pidgins : creative design for the analytically inclined / Thomas D. Erickson. -- Tools and techniques for creative design / S. Joy Mountford. -- Interdisciplinary collaboration / Scott Kim. -- Two disciplines in search of an interface : reflections on a design problem / Laurie Vertelney, Michael Arent, and Henry Lieberman. -- Designing whole-product user interface / Laurie Vertelney and Sue Booker. -- Working with interface metaphors / Thomas D. Erickson. -- Consistency / Bruce Tognazzini. -- Prototyping : a day in the life of an interface designer / Annette Warner. -- Some techniques for observing users / Kathleen Gomoll. -- Koko's Mac II : a preliminary report / Mike Clark, Tom Ferrara, Dave Jones, Ann Marion, Kim Rose, and Larry Yeger. -- Lessons from computer game design / Chris Crawford. -- Interfaces for learning : what do good teachers know that We don't? / Anne Nicol. -- Lessons learned from kids : one developer's poiny of view / Joyce Hakansson. -- How I learned to stop worrying and love hypercard : a first-person account of a paradigm shift / Jason Gervich. -- A writer's desktop / Rob Swigart. -- Building User-Centered On-line Help / Abigail Sellen and Anne Nicol. -- Managing the mundane / Allen Cypher. -- An Environment for Collaboration / Harry Vertelney. -- Groupware and cooperative work : Problems and Prospects / Jonathan Grudin. -- User Interface : A personal view / Alan Kay. -- Why Interfaces don't work / Donald A. Norman. -- User interface Races : Sporting Competition for power users / Ben Shneiderman. -- The Evolution of thinking tools / Jean-Louis Gassée. -- The interpersonal, interactive, interdimensional interface / Timothy Leary. -- The Right way to think about software design / Theodor Holm Nelson. -- The Noticeable Difference / Nicholas Negroponte. -- Animation at the interface / Ronald Baecker and Ian Small. -- New uses for color / Gitta Salomón. -- Recognizing the symptoms of hypertext... and what to do about it / Kathleen Gygi. -- Adventures with hybrid systems : integrating the macintosh interface with external devices / Tyler Blake. -- A design for supporting new input devices / Michael Chen and Frank Leahy. -- Gestures in Human-computers / S. Joy Mountford and William W. Gaver. -- Illusion in the interface / Chris Schmandt. -- Hospital Corners / Nicholas Negroponte. -- Interface Agents : metaphors with character / Brenda Laurel. -- Guides : characterizing the interface / Tim Oren, Gitta Salomon, Kristee Kreitman, and Abbe Don. -- Narrative and the interface / Abbe Don. -- Conversation as direct manipulation : an iconoclastic view / Susan E. Brennan. -- The "Natural" language of interaction : a perspective on nonverbal dialogues / Bill Buxton. -- Videoplace and the interface of the future / Myron W. Krueger. -- Virtual interface environments / Scott S. Fisher. -- Through the looking glass / John Walker. -- What's the big deal about cyberspace? / Howard Rheingold. -- Realness and interactivity / Michael Naimark. -- Integrating computers and television / Douglas Crockford. -- Designing a new medium / Tim Oren. -- Postscript : on visions, monsters, and artificial life / Brenda Laurel. -- Interface evolution : a collective timeline.